Shipping policy

Shipping and Delivery Timeline

  • Orders are shipped from our warehouse in Japan within 5-7 business days after placement. Delivery typically takes an additional 3-10 business days, depending on the destination.
  • Please note that shipping times are estimated from when your order leaves our warehouse.
  • For the most accurate delivery estimates, please refer to the tracking number provided in your shipping confirmation email. You can use this tracking number to monitor your order’s progress.

Order Processing

  • Most items are prepared for shipment within 5-7 business days from the date of your order, unless otherwise specified.
  • Our shipping and delivery services operate Monday through Friday. Note that processing and shipping may be subject to location and carrier restrictions.

Shipping Practices

  • We strive to consolidate your orders into a single package whenever possible. However, some items may arrive in separate shipments depending on availability or logistical considerations.

International shipments

  • Since orders are shipped from our warehouse in Japan, customers in the United States and other countries may be required to pay handling fees, duties, or taxes as their package passes through local customs. you may be required to pay handling fees, duties, or taxes as your package passes through local customs. These charges are the responsibility of the recipient.
  • Customs policies and import duties vary by country. We recommend contacting your local customs office for detailed information on potential charges before placing your order.
  • Please note that we have no control over these fees and cannot provide an estimate of costs.

Order Tracking

  • You will receive updates on your order status via email. Additionally, you can check your order’s progress by navigating to the "Orders" section in your account and selecting the "Track" button on the Order Details page.
  • The tracking page will provide the most up-to-date information regarding your shipment.

Disclaimer

  • While we make every effort to ensure timely delivery, unforeseen circumstances such as weather, customs delays, or carrier issues may result in delays beyond our control.
  • In such cases, we will do our best to minimize inconvenience and keep you informed about the status of your order.

Thank you for shopping with us! If you have any further questions or concerns, please feel free to contact our customer support team at info@kokusaidsp.com.